Shipping policy

Last updated: October 21, 2026

Free shipping on every order

We offer free standard shipping to the United Kingdom on all orders, with no minimum spend.

Processing time

Orders are processed within 1 to 3 business days after payment is confirmed.

Delivery time

  • Estimated delivery: 7 to 15 business days after dispatch.
  • During peak periods (Black Friday, Christmas) or due to carrier delays, delivery may take a little longer.

Order tracking

Once your order ships, you will receive an email with a tracking number. You can also check your order status anytime on our Track your order page. Tracking may take 2–3 days to show its first update.

Duties and taxes

If any import duties or taxes apply to your order under UK regulations, they will be handled in accordance with those regulations. If you have questions before ordering, please contact us.

Incorrect addresses

Please make sure your shipping address is complete and correct. We are not responsible for orders lost due to an incorrect address provided at checkout.

Lost or damaged parcels

If your parcel hasn't arrived after 20 business days, or arrives damaged, email us with your order number and we'll sort it out.

Contact

Questions about your delivery? Email us at shopgraldo@gmail.com with your order number.

Graldo
22 Lorraine Rd, Island Park, New York 11558, United States