Refund policy

Last updated: September 17, 2026

General terms

You have 14 calendar days from receiving your order to request a return.
We do not offer free return shipping: return shipping costs are paid by the customer, unless the product arrived damaged, defective or incorrect.
We only accept returns of products purchased directly from our online store.

Can I return my order?

Yes. If you are not satisfied with your purchase, you can request a return within 14 days of receipt, provided the following conditions are met:

The item has not been worn, washed or altered.
All original tags are still attached.
It is returned in its original packaging.
It has no stains, odors or damage caused by the customer.
If the product arrived defective, you must notify us within 48 hours of receipt, with photos of the damage.

Non-refundable items

Sale items or items marked as "final sale".
Underwear or swimwear, for hygiene reasons (if applicable to our catalog).
Personalized or made-to-order products.

How to request a return

Email us at shopgraldo@gmail.com with your order number and the reason for the return. We will confirm whether your request has been approved and provide the return shipping address.

Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days. The amount will be credited to the original payment method. Original shipping costs are non-refundable, unless the error was ours.

Exchanges

If you need a different size or color, contact us at shopgraldo@gmail.com and we'll be happy to help you with the exchange, subject to stock availability.

Damaged or incorrect orders

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery. In these cases, we cover the cost of return shipping and the replacement.