Privacy policy

Last updated: September 17, 2026

Graldo ("we", "our" or "the store") operates this website and uses the Shopify platform to offer its products and services (the "Services"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what choices you have when you visit or shop at our store.

1. Information we collect

We collect information about you in several ways:

Information you give us directly: name, shipping and billing address, email address, phone number, and payment details (processed securely by Shopify Payments or the payment processor you choose; we do not store your full card numbers).
Information collected automatically: IP address, browser and device type, pages visited, browsing time and on-site behavior, through cookies and similar technologies.
Information from third parties: if you interact with our ads on Meta (Facebook/Instagram) or follow us on social media, we may receive aggregated information about that interaction.

2. Cookies and tracking technologies

We use our own and third-party cookies to make the site work properly (shopping cart, checkout), to analyze store usage, and to show you relevant ads. In particular:

Shopify cookies: necessary for the site to function and for the checkout process.
Meta Pixel (Facebook/Instagram): we use the Meta pixel to measure the effectiveness of our ads, understand what actions you take on the site after seeing an ad, and show you personalized ads (remarketing) on Facebook and Instagram. Meta may collect and use this information in accordance with its own privacy policy.
You can manage or reject non-essential cookies through your browser settings or, where applicable, through our site's cookie consent banner.

3. How we use your information

We use your information to: process and ship your orders; communicate with you about your purchase; prevent fraud; improve our products and the site; and, if you have given us consent, send you email marketing or show you targeted ads on social media.

4. Who we share your information with

We share your information only with:

Shopify, our e-commerce platform, which processes orders and payments.
Meta (Facebook/Instagram), for advertising purposes, if you interact with our ads or the tracking pixel.
Shipping providers, to deliver your orders.
Authorities, when required by law.

We do not sell your personal information to third parties.

5. Your rights

Depending on your location, you may have the right to access, correct, delete or export your personal information, and to object to the use of your data for marketing. To exercise any of these rights, contact us using the details below.

6. Data retention

We keep your personal information only for as long as necessary for the purposes described in this policy, unless the law requires a longer retention period.